NHTSA Complaint #11157259 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11157259
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	December 7, 2018
Date Filed	December 10, 2018
Mileage	55,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 20 MPH, THE STEERING SEIZED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO TURN ONTO A SIDE STREET, BUT THE VEHICLE WOULD NOT TURN AT ALL. THE CONTACT MANAGED TO TURN INTO A PARKING LOT AND TURNED OFF THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS DRIVEN TO KISSELBACK FORD (1118 13TH ST, ST CLOUD, FL 34769, (407) 892-5477) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING CONTROL MODULE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 55,800.

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