NHTSA Complaint #11157240 — 2012 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT EXPERIENCING ANY FAILURES UNTIL THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND SUDDENLY STALLED BEFORE ENTERING THE HIGHWAY. THE FAILURE HAD OCCURRED THREE TIMES PREVIOUSLY. THE POLICE DEPARTMENT HAD TO ASSIST WITH TOWING THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TOWED TWICE BEFORE BY A WARRANTY COMPANY. THE DEALER (KELLY JEEP CHRYSLER DODGE RAM, 175 PELHAM ST, METHUEN, MA 01844, (978) 683-8775) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE AFTER THE RECALL REPAIR FAILED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.