NHTSA Complaint #11156810 — 2012 FORD FOCUS

THE POWER STEERING ASSIST MALFUNCTION LIGHT WENT ON AND POWER STEERING FAILED THREE TIMES ON MY FORD FOCUS 2012. WHEN I RESTARTED THE CAR, THE MALFUNCTION LIGHT WENT AWAY AND POWER STEERING RETURNED. EACH TIME THE VEHICLE WAS IN A STATIONARY POSITION. THE DEALERSHIP SERVICE DEPARTMENT SAID THE RACK AND PINION MODULE NEEDED TO BE REPLACED. THANK GOODNESS MY VEHICLE WAS NOT IN MOTION OR SERIOUS INJURY OR DEATH COULD HAVE OCCURRED. THE VEHICLE HAS LESS THAN 35,000 MILES ON IT AND THERE IS NO REASON WHY THIS SIGNIFICANT OF A REPAIR IS NECESSARY ON A VEHICLE WITH SO LITTLE MILEAGE ON IT. THIS IS CLEARLY A MANUFACTURER DEFECT PROBLEM AND NOT A WEAR AND TEAR ISSUE. FORD WAS NOT WILLING TO ASSIST IN ANY WAY UNLESS THIS PART IS SUBJECT TO A RECALL.