NHTSA Complaint #11156597 — 2014 CADILLAC SRX

THE CADILLAC CUE SYSTEM IS THE MAIN TOUCH SCREEN IN THE VEHICLE. I JUST HAD TO HAVE IT REPLACED BECAUSE THERE WAS A DEAD SPOT ON THE SCREEN. I HAVE BEEN NOTIFIED BY MY DEALERSHIP THAT THERE IS A KNOWN ISSUE AND THEY HAVE RECOMMENDED ISSUING A RECALL. I HAVE HEARD WHICH I HAVE NOT BEEN ABLE TO CONFIRM THAT CADILLAC IS ACTUALLY SUING THE COMPANY THAT PRODUCES THE CUE PRODUCT. FRANKEL CADILLAC IN COCKEYSVILLE, MARYLAND HAS HAD TO REPLACE A COUPLE OF THESE WITHIN THE PAST COUPLE OF WEEKS. I ALSO WAS ADVISED THAT THE REPLACEMENT HAS BEEN TAKING PLACE FOR QUITE SOMETIME. I ACTUALLY HAD TO GO ON A WAITING LIST FOR A COUPLE OF WEEKS TO EVEN GET ONE SINCE THEY APPEARED TO BE HIGH IN DEMAND BECAUSE OF THE NEED FOR REPLACEMENT. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AND THEIR ONLY RESPONSE WAS THAT I SHOULD REACH OUT FOR ASSISTANCE THROUGH YOUR COMPANY. I HAVE NO ISSUE WITH PAYING FOR WEAR AND TEAR ON A VEHICLE BUT TO HAVE THE MAIN CONTROL SYSTEM GO DOWN WITHIN 4 YEARS AND LESS THAN 40K MILES ON MY VEHICLE. I AM NOT SURE THAT I SHOULD BE OUT OF POCKET $817.00 TO REPAIR THIS.