NHTSA Complaint #11156525 — 2007 FORD EDGE

TAKATA RECALL: WE HAVE RECEIVED LETTERS FROM THE FORD MOTOR COMPANY FOR MORE THAN A YEAR NOW ABOUT THIS SAFETY RECALL ON THE TAKATA AIR BAGS, BUT HAVE BEEN INFORMED BY OUR LOCAL FORD DEALERSHIP EACH TIME WE HAVE PHONED THAT THEY STILL HAVE NOT RECEIVED PARTS IN OUR REGION. THE LAST LETTER WE RECEIVED FROM FORD WAS JUST THIS NOVEMBER 2018, AND THE LAST CALL I MADE TO LOCAL FORD DEALERSHIPS WAS TODAY (12/6/18). THE DEALERSHIP (DAVE SMITH FORD) CLAIMS TO NOT KNOW WHEN PARTS WILL ARRIVE, BUT HAS STATED THAT THEY WILL CALL US WHEN THEY RECEIVE PARTS. THIS HAS BEEN AN INORDINATE AMOUNT OF TIME FOR THIS RECALL WORK TO OCCUR, AND WE HAVE RECEIVED NO GOOD EXPLANATION, ONLY MORE LETTERS FROM FORD TELLING US TO TAKE ACTION. WE CANNOT DO SO WITHOUT THE DEALERSHIP GETTING PARTS!