NHTSA Complaint #11156090 — 2008 LAND ROVER RANGE ROVER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11156090
Vehicle	2008 LAND ROVER RANGE ROVER
Component	AIR BAGS
Date of Incident	December 5, 2018
Date Filed	December 5, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

BROUGHT MY CAR FOR AN URGENT AIRBAG SAFETY RECALL MATTER SOLICITED BY LAND ROVER AND THE NHTSA DESCRIBED AS A MATTER THAT "CAN CAUSE SERIOUS INJURY OR DEATH". SCHEDULED APPOINTMENT TWO WEEKS IN ADVANCE AND WAS ASSURED ORALLY AND IN WRITING THAT "IF REQUIRED (THE BUSINESS WILL) PROVIDE A LOANER VEHICLE FOR FREE". I ARRIVED ON TIME TO MY APPOINTMENT AND WAS TOLD THAT NO LOANERS ARE AVAILABLE. I HAVE SCHEDULED SEVERAL APPOINTMENTS FOR TODAY BASING ON THE FACT THAT I WILL HAVE A VEHICLE, I TOOK TIME OFF FROM WORK AND I INVESTED TIME AND MONEY TO DRIVE TO SOLON FOR THE SAFETY RECALL APPOINTMENT. I WOULD LIKE TO RECEIVE A WRITTEN APOLOGY FROM MR RALPH LOMBARDI OR WHOEVER SCHEDULED THIS APPOINTMENT AND WASTED MY TIME AND MONEY. AND I WOULD LIKE TO KNOW HOW IS THIS MATTER GOING TO BE REMEDIED. IS THERE COMPENSATION FOR MY AGGRAVATION? IS THERE A CONSEQUENCE FOR THIS UNPROFESSIONAL BUSINESS PRACTICE?

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