NHTSA Complaint #11156058 — 2011 TOYOTA PRIUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11156058
Vehicle	2011 TOYOTA PRIUS
Component	POWER TRAIN
Date of Incident	December 2, 2018
Date Filed	December 5, 2018
Mileage	162,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

WHILE DRIVING MY 2011 PRIUS INTERMITTENTLY CHANGES FROM DRIVE TO NEUTRAL. THE CAR CONTINUES TO ROLL BUT SLOWS DOWN. A WARNING COMES UP ON THE SCREEN THAT THE CAR IS IN NEUTRAL. I CAN POP THE GEARSHIFT INTO DRIVE AND IT SEEMS FINE, AND MAY OR MAY NOT BEHAVE THE SAME WAY AGAIN. THIS HAS OCCURRED ON THE FREEWAY AS WELL AS ON CITY STREETS. THERE DOES NOT SEEM TO BE ANY CORRELATION TO ACCELERATION OR DECELERATION OR TO MOVEMENT (TURNS OR CHANGING LANES). I HAVE TAKEN IT TO THE DEALER WHO STATES THAT THE SYSTEMS CHECK OUT FINE AND THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM. (IT IS INTERMITTENT AND I AM NOT ABLE TO DUPLICATE IT EITHER.) I NEVER HAD THIS PROBLEM UNTIL AFTER I HAD MY CAR THOROUGHLY STEAM CLEANED. IT HAS BEEN SUGGESTED TO ME BY ANOTHER PRIUS OWNER THAT IT MIGHT BE A SWITCH. BUT, AGAIN, THE DEALER SAYS THE SYSTEMS CHECK OUT FINE.

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