NHTSA Complaint #11155706 — 1999 CHEVROLET PRIZM

AT 70 MILES/HOUR MY GENERAL MOTORS POWER STEERING ASSIST WAS ON FULL ASSIST AND CAUSED AN ACCIDENT. GENERAL MOTORS SECRETLY REMOVED THE POWER ASSIST, REPLACED IT AND THEN JIMMIED THE ENTIRE CAR TO PRESENT FALSE EVIDENCE THAT THE ACCIDENT WAS CAUSED BY BAD DRIVER CAR MAINTENANCE. THEY THEN DENIED THE CLAIM BASED ON PHOTOGRAPHS THEY HAD TAKEN OF MY CAR AFTER THEY HAD CHANGED EVERYTHING. THE ACCIDENT ON 7/20/2018, OCCURRED ON A HIGHWAY DURING A SUNNY LATE MORNING. THE CAR WAS TOTALED. *TR *JS *JS *TT CONSUMER STATED I SENT ONE LETTER TO THE OFFICE OF DEFECTS INVESTIGATION ON 12/3/2018 WITH 7 QUESTIONS AND ANOTHER LETTER ON 9/27/2019 WITH 3 MORE QUESTIONS TO YOU. I HAVE SENT COPIES OF THESE LETTERS, PER ATTACHMENT. CAN I GET SPECIFIC ANSWERS TO EACH QUESTION FROM YOU AND YOUR PHONE # SO I CAN CALL YOU AFTER MY REVIEW. IT SEEMS TO ME GENERAL MOTORS HAS ALWAYS DESIGNED ITS' VARIABLE POWER STEERING ASSISTS, WHEN THEY BREAK, TO GO INTO FULL, OPEN POWER ASSIST , ALL THE TIME AND AT ALL SPEEDS. THIS IS SOO MUCH MORE DANGEROUS THAN MANUAL STEERING ESPECIALLY WITHOUT LOW SPEED WARNING THAT THE POWER STEERING ASSIST HAS BROKEN. WHAT HAS NHTSA DONE TO PREVENT THIS SAFETY RISK TO DRIVERS OF EXCESS, INAPPROPRIATE MAGNIFICATION OF HIGH SPEED STEERING. *JB