NHTSA Complaint #11155678 — 2011 TOYOTA HIGHLANDER STEERING

Complaint Details

ODI Number	11155678
Vehicle	2011 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	January 1, 2018
Date Filed	December 3, 2018
Mileage	102,396 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE DRIVING AT LOW SPEEDS OR GOING OVER A BUMP IN THE ROAD, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO STEVE LANDERS TOYOTA (10825 COLONEL GLENN RD, LITTLE ROCK, AR 72204, (501) 568-5800) WHERE IT WAS DIAGNOSED THAT THE INTERMEDIATE SHAFT IN THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,396.

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