NHTSA Complaint #11155623 — 2013 FORD ESCAPE

MY INFO LIGHT CAME ON IN CAR SAYING MY ENGINE COOLANT WAS LOW. I FILLED IT 10 DAYS LATER THE SAME THING HAPPENED AGAIN. I TOOK IT TO THE MECHANIC BECAUSE THERE WERE NO LEAKS UNDER MY CAR SO I DIDN'T KNOW WHERE THE COOLANT COULD BE GOING TO. THE MECHANIC PRINTED OUT A RECALL SHEET FOR THE EXACT PROBLEM AND TOLE ME I SHOULD CALL THE DEALER SERVICE CENTER. I CALLED AND THEY SAID THERE WAS NO RECALL ON MY CAR FOR THAT PROBLEM. THE RECALL COVERS MY CAR MODEL, ENGINE SIZE, AND MANUFACTURED DATE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THE SAME THING AS THE SERVICE CENTER. THE FIRST RECALL ON THIS PROBLEM DIDN'T INCLUDE MY CARS MANUFACTURED DATE, BUT 3 MONTHS LATER THE RECALL WAS UPDATED TO INCLUDE MORE CARS AND MY MANUFACTURED DATE WAS THEN INCLUDED.