NHTSA Complaint #11155609 — 2018 SUBARU FORESTER

ON AUGUST 23, 2018, I PURCHASED A BRAND NEW SUBARU FORESTER (VIN # (XX)) FROM SOUTHERN STATES AUTOMOTIVE IN RALEIGH, NC. ON OCTOBER 30, 2018, I RECEIVED A NOTICE FROM SUBARU OF AMERICA STATING THAT SUBARU OF AMERICA IS IMPLEMENTING A WARRANTY EXTENSION OF 10 YEARS/100,000 MILES (WHICHEVER COMES FIRST) FOR MY VEHICLE'S CONTINUOUSLY VARIABLE TRANSMISSION (CVT). ON OCTOBER 31, 2018, AT 5:13 PM, I SPOKE TO ERIC IN SUBARU'S CUSTOMER SERVICE DIVISION. I ASKED ERIC HOW LONG SUBARU HAD KNOWN ABOUT PROBLEMS WITH THEIR CVTS. HE STATED "TWO WEEKS." I STATED TO ERIC THAT I BOUGHT A SUBARU BECAUSE OF ITS RELIABILITY. I ASKED ERIC TO OFFER ME A LIFETIME WARRANTY ON MY CVT. ERIC STATED THERE WAS NO WAY HE OR ANYONE IN HIS DEPARTMENT COULD DO THAT. AT 7:09 PM ON OCTOBER 31, 2018, I SPOKE TO VIRGIL - A SUBARU CUSTOMER SERVICE SUPERVISOR. I ASKED VIRGIL TO PROVIDE ME WITH A LIFETIME WARRANTY ON MY CVT. VIRGIL OFFERED ME A $500 SERVICE VOUCHER WITH AN EXPIRATION DATE OF NOVEMBER 2019. I ASKED VIRGIL HOW MUCH IT WOULD COST TO REPLACE MY CVT. HE STATED "SIX OR SEVEN THOUSAND DOLLARS." HE STATED THERE WAS NO ONE ELSE CAPABLE OF REVIEWING MY CONCERNS. ON NOVEMBER 13, 2018, I SPOKE TO DONNIE (X) AND DERRICK (X) IN THE SALES DEPARTMENT AT SOUTHERN STATES SUBARU. BOTH INFORMED ME THAT THEY WERE UNABLE TO PROVIDE ME A LIFETIME WARRANTY FOR MY CVT. I HAVE PAID SUBARU $11,200 TOWARD THE COST OF MY BRAND NEW 2018 FORESTER. I SPECIFICALLY PURCHASED IT BECAUSE OF SUBARU'S REPUTATION FOR RELIABILITY. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).