NHTSA Complaint #11155228 — 2013 VOLKSWAGEN PASSAT

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS HIGH SPEEDS IN COLD CLIMATES, THE ENGINE FAILED. THE CONTACT STATED THAT THERE WAS AN EXCESSIVE VIBRATION IN THE ENGINE COMPARTMENT WHEN ACCELERATING. VOLKSWAGEN OF OCALA (5135 SW COLLEGE RD, OCALA, FLORIDA 34474, (352) 387-1330) WAS MADE AWARE OF THE FAILURE AND REPROGRAMMED THE ENGINE IN OCTOBER OF 2017. AFTER THE ENGINE WAS REPROGRAMMED, SEVERAL OTHER FAILURES OCCURRED. THE COOLANT LINES FAILED AND WERE REPLACED AND AN OIL LEAK DEVELOPED IN THE MAIN SEAL IN THE FRONT OF THE VEHICLE. INITIALLY, THE DEALER COULD NOT DUPLICATE THE FAILURES, BUT LATER REPLACED THE FAULTY MAIN SEAL. ALSO, THE WATER PUMP WAS FAULTY AND NEEDED TO BE REPLACED. AS A RESULT, THE TIMING BELT WAS REPLACED ON THE VEHICLE. FURTHERMORE, THE HIGH PRESSURE FUEL LINES FRACTURED AND FUEL ENTERED INTO THE FUEL FILTER OF THE VEHICLE. THE CONTACT STATED THAT FUEL SPILLED ONTO THE HIGHWAY WHILE DRIVING DUE TO A COOLANT LEAK FROM THE OIL COOLER. THE CONTACT STATED THAT THE FITTING ON THE FUEL LINE RELATED TO THE FUEL LINE ASSEMBLY WAS ALSO REPLACED. LASTLY, WHILE DRIVING 80 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 181530876. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.