NHTSA Complaint #11154565 — 2011 FORD FUSION

WHILE TURNING LEFT IN AN INTERSECTION, I LOST THE ABILITY TO STEER. I HIT THE BRAKES AND STOPPED IN THE MIDDLE OF THE INTERSECTION. FORTUNATELY, NOBODY HIT ME. THE WORDS "POWER STEERING ASSIST FAULT" APPEARED ON THE CONSOLE. TURNING THE CAR OFF AND BACK ON RESTORED POWER STEERING. TWO DAYS LATER, WHEN STARTING THE CAR, THE SAME ERROR APPEARED. AGAIN, TURNING THE CAR OFF AND ON RESTORED POWER STEERING. APPARENTLY I'M NOT COVERED UNDER RECALL 15S18. I MAY BE COVERED UNDER EXTENDED COVERAGE (15N01) BUT THE DEALER SAID THAT I WILL ONLY BE COVERED IF SOME CODE APPEARS, AND DIDN'T HAVE AN APPOINTMENT TO CHECK FOR THREE WEEKS. I CONTACTED FORD CUSTOMER SERVICE THROUGH FACEBOOK, BUT THE EMPLOYEE WAS UNHELPFUL, AND JUST DIRECTED ME TO DEAL WITH THE DEALER, EVEN THOUGH THE DEALER CAN'T SEE ME.