NHTSA Complaint #11154325 — 2017 TOYOTA TACOMA

PURCHASED VEHICLE NEW IN APRIL 2017. DECEMBER 2017 NOTICED ROOF PAINT CRACKING. I CONTACTED TOYOTA JANUARY. NOTIFIED THEM OF THE PROBLEM WHEN SERVICED. CONTACT XYLON FOR INSPECTION. TOYOTAS SERVICE DEPARTMENT NOT WILLING TO HELP. I CALLED THE XYLON INSPECTOR. HE INSPECTED 4 TRUCKS LIKE MINE. TRUCKS ARE LOSING PAINT. ITS NOT XYLON. TOYOTA HAS A 3 YEAR WARRANTEE ON PAINT.NOTIFIED WINDWARD SERVICE DEPT. IT TOOK MORE THAN A MONTH TO CONTACT ME BACK. TOYOTA CSD DEPT AND FOR SEVERAL MONTHS WAS NOT UNABLE TO COME TO A SOLUTION. TOYOTA REFUSED TO HELP. WINDWARD SERVICE DEPT ASSIT. MANAGER NOTIFIED ME. THEY WOULD PAINT PARTS OF THE VEHICLE WITH LOSE OF PAINT. TAKE BACK THE TRUCK AND GIVE ME A NEW ONE. THE HOOD,SIDE DOORS HAD NO PAINT AND SPOTS ON WINDOWS DUE TO RUN OFF. GM DOESN'T WANT TO TALK POOR VISIBILITY AT NIGHT AND PAINT FROM THE TRUCK WASH AWAY. TOYOTA PAINTED THE TRUCK PLUS GIVE ME MONEY BACK AND EXTEND MY SERVICE ON THE TRUCK AS WELL AS FIX ANYTHING ON THE TRUCK THAT THE PAINT RUINED AND GET RID OF THE SPOTS ON THE WINDOWS IN ORDER FOR ME TO DRIVE IT. TURNED IN TRUCK DUE TO POOR VISIBILITY IN WIDOWS. ITS DANGEROUS TO DRIVE. TOYOTA PAINTED TRUCK, CHANGED SOMEPARTS THAT WAS DAMAGED BY THE PAINT. REFUSED TO FIX THE WINDSHIELD AND ALL OTHER SURFACES THAT HAVE WHITE SPOTS ON THEM AS WELL AS OTHER PARTS OF THE TRUCK THAT IS DAMAGES. TOYOTA STILL HAS THE VEHICLE AND NOW THE NEW PAINT IS COMING OFF AS WELL. THEY SENT ME A CERTIFIED LETTER STATING THEY NO LONGER FIX THE VEHICLE AND THEY HAVE GIVEN ME ENOUGH. THE SERVICE MANAGER AT WINDWARD STATED THEY HAVE SPENT TOO MUCH MONEY AND I HAVE TO RETURN THEIR LOANER. I CAN'T TAKE THIS TRUCK DUE TO THE POOR VISIBILITY NEW PAINT COMING OFF AND TOYOTA NOT COMPLETING THE FIXING OF THE TRUCK. TOYOTA IS PAINTING THE TRUCKS POORLY AND NOT FIXING THE PROBLEMS.TOYOTA HAS TRUCK 2 MONTHS. REFUSES TO FIX PROBLEM. RECAL THE TRUCK