NHTSA Complaint #11154003 — 2009 FORD EDGE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11154003
Vehicle	2009 FORD EDGE
Component	AIR BAGS
Date of Incident	November 26, 2018
Date Filed	November 26, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

"TAKATA RECALL" I HAVE BEEN CALLING SINCE JUNE TO GET MY CAR REPAIRED. I WAS GIVEN A CASE NUMBER AND THEN NEVER CONTACTED. I HAVE CALLED THE 2 DEALERSHIPS IN COLORADO SPRINGS AND WAS TOLD THEY WOULD GET ME IN A RENTAL CAR AND YET THEY NEVER HAVE. I HAVE CALLED THEM EVERY WEEK AND CONTINUE TO GET THE SAME RESPONSE STATING THEY ARE WORKING ON IT. I HAVE CALLED FORD MOTOR SINCE JUNE AS WELL AND GET THE EXACT SAME RESPONSE. THE AIRBAG LIGHT ON THE VEHICLE IS NOW ON AND I HAVE A CHILD THAT I WILL NOT PUT IN THIS CAR AS IT HAS A RECALL ON IT. I HAVE TOLD THE DEALERSHIP ABOUT THE LIGHT AND THEY STATED THEY WILL CONTACT ME WHEN A RENTAL IS AVAILABLE.

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