NHTSA Complaint #11153942 — 2017 FOREST RIVER SURVEYOR

TL* THE CONTACT OWNS A 2017 FOREST RIVER SURVEYOR, MODEL: 247-BHDS BEING TOWED BY A 2011 FORD F-150. THE CONTACT STATED THAT THE SPRING HANGERS FRACTURED FROM THE FRAME OF THE RV, WHICH AFFECTED THE SUSPENSION OF THE TRAVEL TRAILER. THE DEALER (DREAM CHASERS RV OF BURLINGTON, 1946 PARK LN, BURLINGTON, WA 98233, 360-755-3218) INDICATED THAT THE TRAVEL TRAILER WAS OUT OF WARRANTY AND DID NOT PROVIDE ANY GUIDELINES FROM THE MANUFACTURER OR THE FRAME DESIGNER, LIPPERT. THE TRAVEL TRAILER WAS TAKEN TO A CERTIFIED WELDING FACILITY THAT REPLACED THE LEAF SPRINGS AND SPRING HANGERS. THE WELDERS STATED THAT THEY HAD TO REDESIGN THE SUSPENSION OF THE TRAILER WITH A REINFORCEMENT FRAME DUE TO THE FRAME NOT BEING PROPERLY INSTALLED FROM THE FACTORY. THE TRAVEL TRAILER WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST.