NHTSA Complaint #11153734 — 2017 CHRYSLER PACIFICA

AFTER TAKING MY VAN, INTO THE SHOP, THIS MORNING, FOR A REPEAT COMPLAINT OF HARD SHIFTING (FEELS LIKE I'M BEING REAR-ENDED), AT SPEEDS BETWEEN 17-20 MPH, AND DRIVING THE SERVICE TECH AROUND, FOR 30 MINUTES, IN A FAILED ATTEMPT TO TRY TO GET THE VAN TO REPLICATE THE HARD SHIFT, WHILE THE TECH WAS NEXT TO ME, MY VAN SHIFTED HARD, ON MY WAY BACK INTO WORK, WHILE I WAS IN TRAFFIC, ON THE HIGHWAY. I HAD STOPPED AT A LIGHT, BEHIND SEVERAL CARS, IN TRAFFIC. I WAS TOLD, AT THE SHOP, THAT SINCE THE TECH WAS NOT ABLE TO EXPERIENCE IT, HIMSELF, THEY WOULD NOT EVEN TRY TO DIAGNOSE OR FIGURE OUT THE CAUSE, AT THIS POINT IN TIME. I ASKED THEM IF THEY COULD CHECK THE TRANSMISSION VALVE BODY. THEY SAID THEY EASILY COULD BUT DID NOT, AT THIS TIME, BECAUSE THEY'VE NOT FELT THE HARD-SHIFT THEMSELVES. I GAVE THE SHOP THE NAME OF ANOTHER CUSTOMER WHO HAS EXPERIENCED THE SAME PROBLEM, WITH HER VAN, IN TROY, MICHIGAN, WAS GIVEN THE SAME 'UPDATES,' FOR HER VAN, AT SUBURBAN CHRYSLER DODGE JEEP RAM OF TROY THAT WERE SUPPOSE TO FIX THE PROBLEM (BUT DID NOT) AND GAVE THEM THE SOLUTION (TRANSMISSION VALVE BODY REPLACEMENT) SHE STATED HAD FIXED, FOR NOW (HER VAN WAS FIXED IN JULY'18 AND HASN'T EXPERIENCED A HARD-SHIFT SINCE) HER ISSUE. I GAVE THEM THE NAME AND NUMBER OF THE DEALERSHIP THAT HAD SERVICED HER CAR. THEY DID NOT WANT THE INFORMATION AND TOLD ME THEY WORK THROUGH CHRYSLER ONLY. CHRYSLER KNOWS THE PROBLEM EXISTS, AS THE LADY WHO TOLD ME ABOUT THE TRANSMISSION VALVE BODY GOT THAT SOLUTION FROM A FRIEND, OF HERS, WHO WORKS AT CHRYSLER CORPORATE.