NHTSA Complaint #11153668 — 2017 BUICK ENVISION

CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR