NHTSA Complaint #11153500 — 2014 FORD F-150

THERE SEEMS TO BE A PROBLEM WITH THE REAR DEFROSTER SYSTEM ON ALL FORD F150'S FROM 2011THRU 2016. IT EITHER JUST STOPS WORKING CAUSING A ELECTRICAL SHORT AND POSSIBLE FIRE AND ELECTRICAL DAMAGE OR BODILY INJURY IF CONTACTED BY A PERSON, OR MOST COMMONLY IT WILL SHATTER THE REAR WINDOW CAUSING A VISUAL OBSTRUCTION OUT THE REAR WHILE DRIVING. ANOTHER ISSUE WITH THIS DEFECT IS THAT WHEN THE WINDOW DOES SHATTER, IT HAS BEEN KNOWN TO CREATE A HOLE IN THE GLASS WHICH COULD LEAD AGAIN TO A PERSON BEING INJURED WITH THE BROKEN GLASS. I DID SOME RESEARCH ON THIS, AND WITHIN 20 MINUTES I HAVE DISCOVERED OVER 200 OTHER CUSTOMERS WITH THE SAME PROBLEM. UNFORTUNATELY THE DEALERS NOR THE CUSTOMERS NOTIFY THE MANUFACTURE OF THE ISSUE. I DON'T KNOW HOW MANY OF THESE HAVE BEEN REPLACED BY WARRANTY, BUT IT SEEMS THAT THE FORD DEALERS SAY IT IS A $700 REPAIR BECAUSE YOU HAVE TO REPLACE THE WHOLE REAR WINDOW AND THERE FOR NO ONE WANTS TO TAKE THE RESPONSIBILITY OF FIXING IT. THIS IS A SERIOUS SAFETY ISSUE DUE TO THE RISK OF POSSIBLE BODILY INJURY AND DRIVING HAZARD RESTRICTING THE VISION WHILE DRIVING. PLEASE, COULD YOU HELP WITH RESOLVING THIS SERIOUS ISSUE. THANK YOU