NHTSA Complaint #11153411 — 2012 CHEVROLET TRAVERSE

WHILE THE VEHICLE WAS IN MOTION. A HIGH PITCHED SQUEALING NOISE CAME FROM UNDER THE HOOD WHEN TURNING. THE POWER STEERING PUMP HAD THE PROPER AMOUNT OF FLUID AND THE THE NOISE GOT LOUDER. THE RACK AND PINION HAD TOTAL FAILURE WHILE TRAVELING AT 55 MILES PER HOUR ON THE HIGHWAY AT AROUND 70,000 MILES. WE HAD THE PUMP REPLACED ONCE BEFORE AT AROUND 40,000 MILES. ON THE 2ND REPLACEMENT, THE DEALER CHANGED THE PUMP NUMBER TO THE 'UPGRADED PART' THEY ALSO SAID, 'GM KNOWS ABOUT THE FAULTY PUMPS AND ARE REPLACING THEM WITH THIS NEWER PART.' THE DEALER REPORTED TO US THAT THE PUMP NEEDED REPLACED BECAUSE IF IT WASN'T, THE PUMP WOULD GO OUT DUE TO THE DAMAGE IT SUSTAINED. SO, WE DID THAT WITH THE RECOMMENDATION FROM GM AS WELL IN A PHONE CALL.