NHTSA Complaint #11152839 — 2012 NISSAN VERSA

NHTSA RECALL 17V-637 - HAS ALREADY BEEN ISSUED FOR THIS EXACT ISSUE. MY DAUGHTER WAS DRIVING THIS CAR IN THE SNOW IN WILKES-BARRE, PA AND MADE A RIGHT HAND TURN IN A RESIDENTIAL NEIGHBORHOOD (APPROX 15 MPH), FELT A JOLT ON THE RIGHT SIDE FRONT WHEEL, THEN THE STEERING BECAME VERY DIFFICULT. SHE TOOK THE CAR TO A MECHANIC IN WILKES-BARRE, PA (WHERE SHE HAS BEEN IN COLLEGE FOR THE LAST 2.5 YEARS) AND WAS TOLD THAT BOTH FRONT COIL SPRING HAD RUPTURED IN HER 2012 NISSAN VERSA HATCHBACK. WE HAVE SINCE DISCOVERED THAT THIS EXACT ISSUE ON THIS EXACT VEHICLE IS DAMAGING AND DANGEROUS ENOUGH TO ISSUE THE RECALL REFERRED TO ABOVE. I PROCEEDED TO COMPLETE THE "NISSAN VERSA MODEL YEAR 2012 HATCHBACK FRONT COIL SPRING SAFETY RECALL CAMPAIGN FORM" WITH ALL THE NECESSARY DOCUMENTATION AND SENT IT TO NISSAN AMERICA. I WAS CONTACTED AND TOLD THAT MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I REPEATED THE VIN AND THEY ASSURED ME THAT THIS PARTICULAR CAR WAS NOT COVERED IN THIS SAFETY RECALL. I HOPE TO GAIN AT LEAST PARTIAL RELIEF OF THIS $913.54 REPAIR OF A KNOWN SAFETY ISSUE IN THIS CAR. I HAVE ATTACHED THE CLAIM FORM AND DOCUMENTATION FOR YOUR REVIEW. I WOULD LIKE TO HEAR FROM YOU ABOUT HOW TO PROCEED.