NHTSA Complaint #11152668 — 2015 TOYOTA SIENNA

VAN WOULD REBOOT WHILE PARKED OR DRIVING. IT STARTED WITH DASHBOARD REBOOTING THEN I COULDN'T START THE VAN. THERE WAS A TIME AFTER DRIVING I PUT THE VAN IN PARK AND TURNED IT OFF BUT MY VAN WAS MOVING ON IT'S OWN. I ALWAYS CALL THE DEALERSHIP WHEN THE REBOOTING OCCURS. I WAS TOLD EITHER IT WAS A SOFTWARE ISSUE OR SINCE THE PROBLEM WENT AWAY, I SHOULD BE FINE. WELL RECENTLY WHEN MY VAN STALLED AND HAD TO BE TOWED TO THE DEALERSHIP. I WAS TOLD IT WAS A BATTERY ISSUE AND THE BATTERY WAS REPLACED. WHEN I PICKED UP MY VAN AND WENT HOME, NOTICED MY REAR VIEW CAMERA WOULD NOT COME ON WENT I PUT THE VAN IN REVERSE. CALLED THE DEALERSHIP TO TELL THEM WHAT'S GOING ON AND THE SERVICE ADVISOR WOMAN WAS VERY RUDE AND STATED IT WAS BATTERY AND THEY NEVER CHECKED ANYTHING ELSE. I STATED TO THE WOMAN THE I'VE ALWAYS EXPRESSED MY CONCERNS ABOUT THE VAN REBOOTING, WON'T START, OR MOVING ON IT'S OWN. THE WOMAN BECAME VERY RUDE AND HUNG UP ON ME. I DECIDED TO GO RIGHT BACK TO THE DEALERSHIP ON THE WAY THERE I CALLED BACK TO SPEAK TO THE MANAGER OF SERVICE DEPARTMENT TO EXPLAIN WHAT'S GOING ON. WHILE DRIVING THERE THE CHECK ENGINE AND ANOTHER LIGHT TURNED ON. SHORTLY AFTER THAT AS I WAS TURNING LEFT, WHILE IN THE MIDDLE OF THE INTERSECTION MY VAN STALLED. THE STEERING WHEEL AND BRAKES LOCKED AND THE VAN COMPLETELY SHUTS OFF. I WAS LOCKED IN MY VAN WITH NO CONTROL OVER THE VAN AND IT WAS MOVING TOWARDS A POLE. LUCKILY THE VAN STOPPED BEFORE HITTING ANYONE OR ANYTHING. I WAS ON THE PHONE WITH THE SERVICE MANAGER THE ENTIRE TIME. THE MANAGER CALLED FOR SOMEONE TO PICK ME UP AND CALLED A TOW COMPANY. I ASKED THE MANGER IF THEY ARE STATING MY ISSUE WAS A BATTERY AND A NEW BATTERY WAS INSTALLED WHY AM I STILL HAVING THE SAME ISSUE. THE POLICE WAS CALL BECAUSE SOMEONE REPORTED MY VAN IN THE MIDDLE OF THE INTERSECTION.