NHTSA Complaint #11152452 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. BEFORE PARKING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE STEERING WHEEL AREA. UPON DRIVING THE VEHICLE AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED. THE STEERING WHEEL WAS EXTREMELY TIGHT AND DIFFICULT TO MANEUVER, WHICH CAUSED THE CONTACT TO BRIEFLY COAST THE VEHICLE OFF THE ROAD. THERE WAS NO WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE COMPUTER TO RELEASE THE STEERING WHEEL ABILITY WAS RESET. THE VEHICLE WAS SAFELY DRIVEN TO THE CONTACT'S RESIDENCE AND PARKED. AN APPOINTMENT WAS SCHEDULED ON NOVEMBER 13, 2018 WITH BOMMARITO FORD (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE LISTED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,024. *TT*JB