NHTSA Complaint #11152001 — 2017 CHRYSLER PACIFICA

I STARTED HAVING PROBLEMS ABOUT 1 1/2 YEARS INTO OWNERSHIP. THE CAR STARTED TO SHIFT HARD. SOMETIMES WHEN IT WOULD SHIFT IT WOULD FEEL LIKE I WAS BEING REAR ENDED. I BROUGHT IT TO THE DEALER SEVERAL TIMES AND I WAS TOLD EACH TIME THEY COULD NOT DUPLICATE THE PROBLEM. SEVERAL TIMES I WOULD BE PARKED AND SHIFT INTO DRIVE AND PRESS THE GAS AND THE CAR WOULD NOT MOVE RIGHT AWAY. IT WOULD HESITATE, SHIFT REALLY HARD LIKE I WAS BEING HIT AND THEN THE CAR WOULD MOVE. ONE DAY I WAS STOPPED AT AN INTERSECTION. WHEN THE LIGHT TURNED GREEN I PRESSED THE GAS THE CAR STARTED TO MOVE. WHEN I GOT TO THE MIDDLE OF THE INTERSECTION THE CAR WENT TO SHIFT AND IT FELT LIKE I GOT HIT IN THE REAR AND THE CAR BECAME UNRESPONSIVE FOR A FEW SECONDS AND SLOWED DOWN. I LOST ALL CONTROL OF THE CAR. I TRIED TO PRESS ON THE GAS AND NOTHING HAPPENED. THEN AGAIN, IT FELT LIKE I HAD GOTTEN HIT IN THE REAR AND THE CAR STARTED TO MOVE. I DROVE RIGHT TO THE DEALER. AGAIN I WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. THEY KEPT MY CAR FOR A MONTH. THEY SAY THEY REPLACED THE VALVE BODY AT THAT POINT AND MY CAR WAS SAFE TO DRIVE AND COMPLETELY FIXED. ONE WEEK LATER, I WAS PARKED AT A STORE. I WENT TO START MY CAR AND IT WOULD NOT START. THE STEERING WHEEL WAS LOCKED AND THE BRAKES WERE LOCKED, THE CAR WOULD NOT START. I HAD BATTERY POWER, BUT THE CAR WOULD NOT START, I HAD IT TOWED TO THE DEALER. THEY SAID A GROUND WIRE CAME LOOSE, AND MY CAR WAS FIXED AND SAFE TO DRIVE. THAT NIGHT MY FAMILY WAS GOING ON A LONG DRIVE. TEN MINUTES INTO THE TRIP, WHILE DRIVING ON A MAIN ROAD, WE LOST ALL CONTROL OF THE CAR WITHOUT ANY WARNING. THE CAR JUST STOPPED IN THE MIDDLE OF DRIVING. THE STEERING WHEEL LOCKED, THE BRAKES LOCKED AND THE CAR WOULD NOT START. I HAD MY KIDS IN THE CAR FOR THIS. THIS CAR IS NOT SAFE. THE CAR JUST SHUTS DOWN WHILE DRIVING WITH NO WARNING. THIS CAR IS A HAZARD AND UNSAFE TO DRIVE.