NHTSA Complaint #11151871 — 2013 FORD ESCAPE

SINCE PURCHASING THIS FORD ESCAPE SEL 1.6L, I'VE HAD REPEATED ISSUES WITH COOLANT LOSS. EVERY TIME I'VE FLAGGED IT TO THE DEALER, THEY BRUSH ME OFF AND HAVE FILLED UP THE COOLANT, SAYING THEY CAN'T SOURCE THE ISSUE. I'VE BEEN CONCERNED THAT I'VE HAD A CRACKED CYLINDER HEAD EVER SINCE THE 13S12 RECALL IN 2014. IN RECENT YEARS, THE COOLANT LOSS ISSUE HAD ACCELERATED DRAMATICALLY. IT IS UNPREDICTABLE. AND WHEN IT HAPPENS, THE COOLANT WILL SUDDENLY GO FROM AN OK LEVEL TO SUBSTANTIALLY BELOW MINIMUM. FURTHERMORE, THE ENGINE HAS A PERSISTENT BURNING SMELL OVER THE PAST COUPLE OF YEARS. I'VE HAD TO DRIVE AROUND WITH A JUG OF COOLANT AND A PLASTIC SOLO CUP TO REFILL THE COOLANT TANK WHENEVER THE LOW COOLANT LIGHT LIGHTS UP. OVER THE PAST 2 YEARS, I'VE HAD TO REFILL THE COOLANT AT LEAST A DOZEN TIMES. OVERALL, I AM CONCERNED THIS WAS A FUNDAMENTAL FLAW FROM THE VERY BEGINNING, AND INSTEAD OF DOING THE PROPER THING AND REBUILDING/REPLACING ENGINES BACK IN 2014 WHEN THE 13S12 RECALL OCCURRED, FORD PUT A BAND-AID OVER IT AND NOW THE ISSUES ARE RE-ARISING JUST WHEN SO ALL THE VEHICLES HAVE HAD THEIR WARRANTIES LAPSE. I DO HOPE THE NHTSA FORCES FORD TO DO THE RIGHT THING HERE.