NHTSA Complaint #11151625 — 2010 SUBARU LEGACY

ON NIGHT OF NOVEMBER 8, 2018 VEHICLE WAS ON THE HIGHWAY GOING APPROXIMATELY 55 MILES PER HOUR WHEN THE VEHICLE SUDDENLY SHUT DOWN AND WAS UNABLE TO RESTART. VEHICLE TOWED TO SUBARU SERVICE CENTER WHO ADVISED "NO OIL SHOWN ON DIPSTICK, DRAINED OIL FOUND ONLY ABOUT 1/2 QUART IN ENGINE, OIL WAS CONTAMINATED WITH CHUNKS OF METAL, ADDED OIL AND STARTED ENGINE, VERIFIED ENGINE HAD A BROKEN CONNECTING ROD AND ONLY RUNNING ON 3 CYLINDERS. VEHICLE HAS 115,437 MILES ON IT, OIL CHANGE STICK SHOWS DUE AT 114,109, 1,328 OVER DUE FOR OIL CHANGE. RIGHT FRONT HEADLIGHT ASSEMBLY HAS WATER INTRUSION. RECOMMEND REPLACE ENGINE". THE LAST TIME THE OIL WAS CHANGED WAS ON AUGUST 22, 2018 AT A SUBARU SERVICE CENTER WHERE THE VEHICLE WAS MAINTAINED ON A REGULAR BASIS. IT IS EVIDENT THAT THE OIL BURNED OFF DUE TO THE SAME ISSUES IN OTHER SUBARU LEGACY VEHICLES THEREFORE CAUSING THE BROKEN CONNECTING ROD. NHTSA ID #10133527 (POWER TRAIN); NHTSA ID# 10140479 (OIL SEEPAGE); NHTSA ID#10037247 (OIL SEEPAGE ON TURBO HOUSE JOINTS); NHTSA ID#10140477 (TORQUE CONVERTER); SUBARU TECHNICAL BULLETINS: TSB 16-90-13R, TSB 16-103-16R, TSB 16 102-16 AND TSB 16-104-17. OWNER NEVER RECEIVED NOTIFICATIONS OF EXTENSIONS OF WARRANTY ON TRANSMISSION/POWER TRAIN AND SUBARU SERVICE DEALER NEVER ADVISED OWNER DURING ANY OF THE MAINTENANCE APPOINTMENTS THAT THERE WAS AN ISSUE WITH OIL LEAKS AND TRANSMISSION ISSUES. OWNER WAS LEFT IN DANGER ON A DARK HIGHWAY JUST OUTSIDE OF A TUNNEL, WITH NO LIGHTS, NO BATTERY POWER AND STATE TROOPERS HAD TO BE CALLED TO PROTECT THEM UNTIL THE TOW TRUCK ARRIVED. THIS COULD HAVE BEEN A TRAGIC EVENT. WILL COMPILE ALL MAINTENANCE DOCUMENTS AND PROVIDE UPON REQUEST. THANK YOU.