NHTSA Complaint #11151332 — 2015 MAZDA CX-5

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11151332
Vehicle	2015 MAZDA CX-5
Component	STRUCTURE:BODY
Date of Incident	November 10, 2018
Date Filed	November 13, 2018
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY LIFT GATE FAILED AND SLAMMED SHUT. NOW, THE LIFT GATE IS NEARLY IMPOSSIBLE FOR ME TO OPEN AND I HAVE TO HOLD THE LIFT GATE OPEN MYSELF. OTHERWISE IT SLAMS SHUT. LUCKILY WHEN THIS HAPPENED I WAS NOT DIRECTLY UNDERNEATH THE LIFT GATE, I HAD FREE HANDS AND REACTED QUICKLY ENOUGH TO CATCH IT. I DID HAVE THE LIFT GATE SUPPORTS REPLACED ALREADY ON JULY 1, 2017 AS A RESULT OF THE RECALL 16V644000, BUT IT APPEARS THE REPLACEMENT PARTS ALSO HAD THE ISSUE. THIS IS DANGEROUS, AND A LITTLE OVER ONE YEAR IS NOT AN APPROPRIATE LIFETIME FOR THESE SUPPORTS GIVEN THE POTENTIAL RISK. THE VEHICLE WAS PARKED.

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