NHTSA Complaint #11151302 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11151302
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	November 6, 2018
Date Filed	November 13, 2018
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE CONTACT CALLED LINDSAY FORD (260 W ELM ST, LEBANON, MO 65536, (888) 352-0403) TO SCHEDULE A SECOND DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000. *TT*JB CONSUMER STATED ENTIRE STEERING COLUMN HAS TO BE REPLACED.*JB

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