NHTSA Complaint #11151149 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11151149
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	November 11, 2018
Date Filed	November 13, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAULT WARNING INDICATOR FLASHED AND THE ELECTRIC POWER STEERING FAILED TO FUNCTION. THE FAILURE CAUSED THE STEERING WHEEL TO OPERATE MANUALLY AND BECAME EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER (FREEDOM FORD LINCOLN INC, 151 WOODLAND DR SW, WISE, VA 24293, 1-(866) 680-5107) INDICATED THAT A DIAGNOSTIC APPOINTMENT WOULD NEED TO BE SCHEDULED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE FAILURE WAS IDENTICAL. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATE IT WAS THE POWER STEERING ASSIST FAULT. *JB

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