NHTSA Complaint #11150879 — 2012 FORD FUSION

SERVICE POWER STEERING NOW THERE IS NO POWER STEERING AT ALL AND THE VEHICLE ONLY HAS 38,388 MILES ON IT. THE DEALERSHIP WANTS $1,700 TO REPLACE IT. I COULD HAVE BEEN INJURED SEVERELY IT THERE WAS OTHER VEHICLES IN THE AREA. IT WENT OUT UNEXPECTEDLY WHEN I WAS TURNING AT AN INTERSECTION. THAT SCENARIO DEFINITELY CAUGHT ME OFF GUARD. I HIT THE CURB SLIGHTLY AND MESSED UP MY FRONT BUMPER BECAUSE OF IT. LUCKILY I HAD ENOUGH STRENGTH TO TURN THE WHEEL AND NOT GOING OVER THE CURB OFF THE ROAD ITSELF. WHEN MY POWER STEERING WENT OUT. IT DID A LITTLE JERK MOTION TO THE RIGHT RIGHT BEFORE IT COMPLETELY FAILED. I FEEL THIS IS A MAJOR SAFETY ISSUE AND I SHOULD GET A COMPLIMENTARY POWER STEERING RACK AND PINION REPLACEMENT BECAUSE OF THIS ISSUE. THERE WAS A RECALL FOR A LOT OF MODELS, BUT I AM YET TO RECEIVE ONE AND I KEEP CHECKING MY VIN PERIODICALLY. FOR A PERSON WITH A LACK OF STRENGTH, SENIOR CITIZEN OR YOUNGER TEEN, THIS COULD BE A MAJOR SAFETY ISSUE. PLEASE HELP ME REGARDING THIS ISSUE. YOU CAN CONTACT ME AT (XXXXX) PLEASE CONTACT ME FOR QUESTIONS OR CONCERNS. THANK YOU FOR TAKING THIS COMPLAINT INTO CONSIDERATION. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)