NHTSA Complaint #11150851 — 2012 FORD FOCUS

STEERING ASSIST FAULT SERVICE REQUIRED WARNING SIGNAL SHOWING ON DASH BOARD. STEER IS VERY HEAVY, CANNOT TURN. CANNOT MAKE RIGHT OR LEFT TURN. IF YOU ARE STRONG ENOUGH, AND WANT TO TURN, YOU NEED ALWAYS OCCUPIED REVERSE ROAD. THAT'S VERY DANGEROUS. I'D LIKE TO SAY, IT LOST TURN FUNCTION, OUT OF CONTROL. DANGEROUS FOR MYSELF, AND OTHER VEHICLE. IF YOU GOOGLE THIS PROBLEM. A LOT OF FOCUS 2012 HAVE SAME ISSUES. BELOW LINK FOR YOUR REFERENCE. ALL OF THIS CAN SHOW IT'S DESIGN DEFECT. THIS PROBLEM CAN HAPPEN AT ANY TIME. HTTPS://WWW.NYTIMES.COM/2015/12/25/AUTOMOBILES/FORD-FOCUS-STEERING-PROBLEM-PROMPTS-MANY-COMPLAINTS-BUT-NO-INQUIRY.HTML MY CAR HAVE HAPPENED SEVERAL TIME, BUT NORMALLY WHEN I SHUT DOWN, RESTART, IT'S GONE. THIS TIME HAPPENED ON LAST FRIDAY NIGHT, MILE 48209, WITH HEAVY RAIN, FROZEN DAY. I CANNOT DRIVE IT TO HOME. IT'S VERY SAD AND FRUSTRATED. AND I BROUGHT IT TO DEALER, THEY ADVISE" FS27 RACK AND PINION-REPLACE" . COST 2200 USD. IT'S NOT FAIR TO ASK CUSTOMER PAY FOR THEIR DESIGN DEFECT. HIGHLY APPRECIATE IF YOUR EXCELLENCY CAN LOOK INTO THIS CASE, HELP ALL CUSTOMER SOLVE THIS POTENTIAL RISK.