NHTSA Complaint #11150737 — 2012 NISSAN LEAF SERVICE BRAKES

Complaint Details

ODI Number	11150737
Vehicle	2012 NISSAN LEAF
Component	SERVICE BRAKES
Date of Incident	November 10, 2018
Date Filed	November 10, 2018
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

BRAKES GRAB AND LURCH THE CAR TO A STOP. THIS OCCURS ESPECIALLY AT LOW SPEEDS IN STOP-AND-GO TRAFFIC AND THUS IS DANGEROUS. A DRIVER FOLLOWING CLOSE BEHIND WILL BE SURPRISED BY THE VERY RAPID DECELERATION. IT HAPPENS OFTEN, ALWAYS AT SPEEDS BELOW ABOUT 10 - 15 MPH, BUT NOT EVERY TIME I BRAKE, AND IT IS UNPREDICTABLE. THE PROBLEM HAS BEEN WIDELY REPORTED ON BLOGS. I HAVE INFORMED MY NISSAN SERVICE DEPARTMENT ON MANY OCCASIONS. ABOUT 6 YEARS AGO NISSAN RELEASED A FIRMWARE PATCH, WHICH WAS INSTALLED IN MY CAR. THAT DID NOT FIX THE PROBLEM. THE SERVICE DEPARTMENT ACKNOWLEDGES THE EXISTENCE OF THE PROBLEM BUT DOESN'T HAVE A SOLUTION. IT'S ALMOST CERTAINLY A SOFTWARE/FIRMWARE ISSUE.

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