NHTSA Complaint #11150061 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT TOOK THE VEHICLE TO FOX GRAND TRAVERSE FORD LINCOLN MERCURY (3464 US-31, TRAVERSE CITY, MI 49684, (231) 922-2000) TO BE REPAIRED PER AN UNKNOWN RECALL, BUT THE POWER STEERING ASSIST UNIT THAT THE DEALER PERFORMED A COMPUTER UPDATE ON MALFUNCTIONED. AS A RESULT, THE CONTACT'S VEHICLE DID NOT HAVE POWER STEERING ABILITY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO CLAIMED THAT THE RECALL REPAIR WAS PERFORMED AND ATTEMPTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER WHERE HE WOULD BE CHARGED FOR THE REPAIRS. THE FAILURE MILEAGE WAS 145,268. THE VIN WAS UNKNOWN.