NHTSA Complaint #11149754 — 2012 CHEVROLET TRAVERSE

TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE DRIVING 70 MPH, THE ENGINE SEIZED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE OFF RAMP OF THE HIGHWAY INTO A PARKING LOT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO CLASSIC CHEVROLET CADILLAC (3855 EASTEX FWY, BEAUMONT, TX 77706, (409) 892-5050) WHERE IT WAS ALSO DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED AND METAL SHAVINGS WERE FOUND IN THE OIL. THE CONTACT STATED THAT CHEVROLET ISSUED A REPORT THAT ENGINES IN THE VEHICLES MAY EXPERIENCE METAL SHAVINGS, WHICH COULD CAUSE ENGINE FAILURE. ON TWO OCCASIONS, THE CONTACT POINTED OUT KNOCKING NOISES TO THE DEALER WHEN SHE BROUGHT THE VEHICLE IN FOR OIL CHANGES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 115,084.