NHTSA Complaint #11149718 — 2013 VOLKSWAGEN JETTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11149718
Vehicle	2013 VOLKSWAGEN JETTA
Component	STRUCTURE:BODY
Date of Incident	September 1, 2018
Date Filed	November 6, 2018
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

INOPERATIVE DRIVERS DOOR LOCK WHEN LOCKING WITH THE KEY FOB REMOTE. DRIVER SIDE DOOR WILL NOT LOCK WITH THE KEY FOB, NOR WILL IT WITH THE BUTTON INSIDE THE CAR. IT WILL ONLY LOCK WITH THE KEY SOMETIMES. BUT EVEN THEN, PROBABLY 50% OF THE TIME IT DOESN'T LOCK WITH THAT. CAR WILL NOT LOCK WHILE YOU ARE SITTING INSIDE, OR DRIVING. NOT VERY SAFE WHEN YOU ARE GOING THROUGH DANGEROUS CITIES'.. ESPECIALLY IF YOU ARE UNAWARE WHEN THIS DEFECT IS NOT GOING TO ALLOW YOU TO LOCK YOUR DOOR, IF NEEDED. ISN'T THAT WHAT A LOCK IS FOR- SAFETY AND SECURITY? THIS IS A KNOWN PROBLEM, AND HAS BEEN FOR A WHILE- WITHIN PREVIOUS YEARS. VOLKSWAGEN IS OBVIOUSLY JUST REFUSING TO DO ANYTHING ABOUT IT. WHEN I TOOK IT TO THE VW MECHANIC, HE SEEMED VERY WELL AWARE OF THIS VOLKSWAGEN ISSUE.

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