NHTSA Complaint #11149503 — 2012 BMW X5

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE IDLER PULLEY BOLT FRACTURED. THE CONTACT STATED THAT THE RED BATTERY MALFUNCTION INDICATOR ILLUMINATED AND THE MESSAGE "CHARGING MALFUNCTION, BATTERY IS NOT RECHARGING" DISPLAYED. THE CONTACT ALSO STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING ASSIST. THE CONTACT MANUALLY APPLIED SIGNIFICANT FORCE TO THE STEERING WHEEL AND WAS ABLE TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. FURTHERMORE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO REMEDY FOR THE RECALL. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 69,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.