NHTSA Complaint #11145273 — 2002 TOYOTA TACOMA

I RECEIVED A RECALL FOR A SPARE TIRE HOLDER. I TOOK THE VEHICLE TO LE MIEUX TOYOTA-GREEN BAY FOR REPAIR AND THEY TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE FRAME WAS TOO RUSTED OUT AND REMOVING THE OLD SPARE TIRE CARRIER WOULD MAKE THE PROBLEM WORSE. LE MIEUX SAID THAT THERE WAS AN EARLIER RECALL THAT ADDRESSED THE FRAME ISSUE. I DID NOT RECEIVE THAT RECALL. I CALLED DIRECTLY TO TOYOTA USA HOME OFFICE AND THEY REFUSE TO FIX THE RUSTING FRAME ISSUE. I BELIEVE THAT THIS HAPPENED MAYBE 2-3 YEARS AGO. I WAS NOT GIVEN A REASON FOR REJECTING MY REQUEST FOR THE REPAIR., AND I KNOW THAT LE MIEUX TOYOTA HAS FIXED OTHER TOYOTA VEHICLES WITH THE SAME ISSUES. I BELIEVE THAT THEY WOULD NOT FIX MY VEHICLE BECAUSE I AM A 2ND OWNER. I HAVE HAD SERVICE ISSUES WITH THIS DEALER ON 3 OTHER SEPARATE OCCASIONS, AND I HAVE REFUSED TO DO BUSINESS WITH THEM. WITH THIS RECALL ISSUE I HOPED FOR A POSITIVE SOLUTION, BUT THAT HAS NOT HAPPENED.