NHTSA Complaint #11145183 — 2016 GMC TERRAIN UNKNOWN OR OTHER

Complaint Details

ODI Number	11145183
Vehicle	2016 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	October 1, 2018
Date Filed	November 4, 2018
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE WHOLE INFOTAINMENT SYSTEM, INCLUDING BACKUP CAMERA AND NAVIGATION, IS NOT FUNCTIONING CORRECTLY. ACCORDING TO REPORTS FROM THE GMC DEALERSHIP AND FROM ONLINE BLOGS, THIS IS A WELL KNOWN SYSTEMIC PROBLEM THAT GM IS NOT ADDRESSING. SAFETY ISSUES: 1. THE BACKUP CAMERA DOES NOT WORK CORRECTLY. WHEN I PUT CAR IN REVERSE THE SCREEN STAYS BLACK WITHOUT ANY VIEW OF THE AREA BEHIND THE VEHICLE.. THIS IS DANGEROUS IN ANY VEHICLE, BUT ESPECIALLY IN THE GMC TERRAIN THAT IS FULL OF BLIND SPOTS. 2. THE RADIO COMES ON SPONTANEOUSLY DESPITE BEING TURNED 'OFF'. THE VOLUME DOES NOT RESPOND TO THE VOLUME CONTROL KNOB. THE RADIO DOES NOT TURN OFF AFTER PRESSING THE ON/OFF CONTROL. TRYING TO DEAL WITH THIS RADIO WHILE DRIVING IS EXTREMELY DISTRACTING AND DANGEROUS. THE PROBLEM STARTED ON 10/01/18 AND HAS NOT RESOLVED ON ITS OWN. MY GMC DEALER HAS SEEN A LOT OF SIMILAR PROBLEMS IN THIS VEHICLE MODEL.

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