NHTSA Complaint #11144971 — 2012 KIA RIO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11144971
Vehicle 2012 KIA RIO
Component ENGINE
Date of Incident
Date Filed
Mileage 112,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FM

Consumer Description

I HAVE A 2012 KIA RIO AND OVER THE LAST 2 MONTHS THE OIL LIGHT SPONTANEOUSLY COMES ON AND TURNS OFF WHILE DRIVING. I TOOK IT INTO A KIA DEALERSHIP AND THEY DID A CONSUMPTION TEST WHICH INDICATED THE ENGINE IS CONSUMING A LOT OF OIL. I WAS TOLD I NEED A BRAND NEW ENGINE. THIS CAR WAS PURCHASED NEW, CURRENTLY HAS 112K MILES (MOSTLY HIGHWAY) ON IT. THE DEALERSHIP OFFERED ME NOTHING. THEY WANT TO CHARGE ME FOR A BRAND NEW ENGINE WITH A 6M /12M WARRANTY COSTING ME $3900 / $4400 FOR REPAIR OR AN ENGINE W 95K MILES FOR $3600 / $3900 FOR REPAIR. I CAN'T AFFORD THAT AND THE DEALERSHIP TOLD ME TO JUST KEEP CHECKING THE OIL AND REFILL AS NEEDED. WHAT KIND OF SERVICE IS THAT?!?!?! CITY KIA ORLANDO - THIS IS LUDICRIS!!!!! WHAT CAN I DO TO GET SOME ASSISTANCE IN GETTING ANOTHER CAR. THIS CAR IS LESS THAN 10YRS OLD AND IS IN GOOD CONDITION WITH NORMAL WEAR AND TEAR. I HAVE SMELLED SMOKE A COUPLE OF TIMES BUT ATTRIBUTED IT TO THE OUTDOORS. I USED MY CAR DAILY AND ALTHOUGH I DO NOT USUALLY TRAVEL FAR FROM HOME I HAVE MY KIDS WITH ME 99% OF THE TIME. CAN YOU HELP ME? I SAW ON THE NEWS 6 JUST THIS MORNING ABOUT KIA CAR ENGINE FIRES. I AM A SINGLE MOM WITH 3 KIDS AT HOME 5-17YRS OLD. I WORK 10HR DAYS AND MAKING JUST ENOUGH TO MAKE ENDS MEET. YOUR ADVICE IS GREATLY APPRECIATED.

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