NHTSA Complaint #11144948 — 2015 VOLVO XC60 ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11144948
Vehicle	2015 VOLVO XC60
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	November 1, 2018
Date Filed	November 2, 2018
Mileage	59,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I WAS DRIVING AND MY VEHICLE COMPLETELY SHUT DOWN LEAVING ME STRANDED IN THE MIDDLE OF THE ROAD. I WAS NOT ABLE TO TURN ON THE HAZARD LIGHTS. IT APPEARED AS IF SOMEONE COMPLETED UNPLUGGED MY CAR FROM THE POWER OUTLET. COMPLETELY BLACK SCREEN ON ALL ELECTRONICS AND IF THE DOOR OPENED NO LIGHTS CAME ON. I HAVE THE VEHICLE AT THE DEALER AND THEY INDICATED THAT THEIR MIGHT BE A CORRUPT FILE AND A SOFTWARE UPDATE IS REQUIRED. I JUST WANT TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. ALSO, THE CAR WAS NOT ABLE TO GO IN NEUTRAL.

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