NHTSA Complaint #11144926 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING ABILITY FAILED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE ROAD SHOULDER. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ALL AMERICAN FORD OF PARAMUS (375 N J-17, PARAMUS, NJ 07652) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS INSPECTED ON AUGUST 4, 2016 BY CUTTER FORD (98-015 KAMEHAMEHA HWY, AIEA, HI 96701) REGARDING NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE DEALER DETERMINED THAT NO REPAIRS WERE REQUIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.