NHTSA Complaint #11144925 — 2013 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11144925
Vehicle	2013 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	November 1, 2018
Date Filed	November 2, 2018
Mileage	104,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

DOOR LATCH RECALL. I HAVE A 2013 FORD FUSION THAT THE DRIVER LATCH FAILED. MY CAR WAS BUILT DURING THE TIME FRAME GIVEN IN THE RECALL AND THE PLANT THAT IT CAME FROM. FORD TELLS ME THAT MY CAR IS NOT PART OF THE RECALL. BUT THEY HAVE NOT GIVEN ME A CLEAR RESPONSE OTHER THAN MY VIN DOES NOT FALL INTO THE CATEGORY FOR THE RECALL. I AM GOING BACK AND FORTH WITH FORD CUSTOMER SERVICE AND THEY ARE UNABLE TO GIVE ME THE EXACT REASON AS TO WHY IT IS NOT INCLUDED. I HAVE ATTACHED THE CORRESPONDENCE WITH FORD.

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