NHTSA Complaint #11144579 — 2016 SUBARU LEGACY UNKNOWN OR OTHER

Complaint Details

ODI Number	11144579
Vehicle	2016 SUBARU LEGACY
Component	UNKNOWN OR OTHER
Date of Incident	August 1, 2018
Date Filed	October 31, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

XMRADIO STOPPED WORKING IN THE CAR AFTER XMRADIO DID AN UPDATE. WHAT THEY ARE SAYING IT IS DUE TO SUBARU AND NOT XMRADIO. THIS PROBLEM IS EFFECTING A LOT OF CARS AND THE WAY IT SOUNDS LIKE IT WILL HAVE TO BE TAKEN TO A DEALER AFTER MID DECEMBER TO GET AN UPDATE AT OUR COST. THIS HAS BEEN GOING ON 2 MNTHS ALREADY AND NO WORD FROM XMRADIO ABOUT THIS HAS COME TO US. IT LOOKS LIKE IT IS EFFECTING ALL OF SUBARU CARS FROM ABOUT 2015 AND NEWER. EVEN THOUGH NO UPGRADES WERE DONE TO THE RADIO AND THE DEALER CAN NOT FIX IT WITH THE UPGRADE OR THE FACTORY RESET THAT XMRADIO SAYS TO DO.

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