NHTSA Complaint #11144460 — 2010 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 10-15 MPH, THERE WAS AN ABNORMAL BURNING ODOR IN THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE EMERGING FROM THE HOOD AND INTO THE VEHICLE. THE GEAR SHIFTER WAS STUCK AND FAILED TO ENGAGE INTO FIRST GEAR. THE EMERGENCY BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER MULLER SUBARU (1350 PARK AVE W, HIGHLAND PARK, IL 60035 (888) 285-8152) WHERE DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED TO PAY FOR THE $1800.00 FEE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-373-484-69104 HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V626000 (PARKING BRAKE) WAS NOT RECEIVED. THE FAILURE MILEAGE WAS 83,000.