NHTSA Complaint #11144254 — 2015 FORD FUSION ENERGI

SHIFTER BUSHING CABLE - THIS PART BROKE OFF FROM MY VEHICLE BACK IN JULY. THE BUSHING CONNECTS SHIFTER ARM TO TRANSMISSION. WITHOUT THIS PIECE, MY VEHICLE NEEDS ASSISTANCE TO COMPLETE EVERY SINGLE SHIFT. WHEN ATTEMPTING TO MOVE FROM PARK TO DRIVE, I HAVE TO GET OUT OF MY VEHICLE, OPEN THE HOOD, PLACE THE SHIFTER DOWN ON THE TRANSMISSION ARM, THEN SHIFT THE CART. TO GO FROM DRIVE TO PARK, I HAVE TO ENGAGE THE PARKING BREAK, GET OUT OF THE CAR, POP THE HOOD, REATTACH THE SHIFTER ARM, THEN SHIFT THE CAR. THIS ISSUE HAS BEEN ONGOING SINCE JULY 2018 WITH NO NOTICE FROM FORD ON WHEN THE REPLACEMENT PART WILL BE AVAILABLE. THIS SPECIFIC PART IS NOT SOLD ON THE AFTERMARKET EITHER, MEANING THAT I DO NOT HAVE ANY WAY TO FIX MY CAR AND THUS HAVE TO DEAL WITH THE ISSUE EVERY SINGLE TIME I DRIVE THE CAR. I'M VERY CONCERNED THAT ALL OF THIS SHIFTING AND OPENING AND CLOSING OF MY HOOD IS CAUSING LONG-TERM DAMAGE TO THE CAR (THAT FORD WOULD MOST LIKELY NOT FIX). I HAVE CALLED FORD OVER 8 TIMES TO COMPLAIN AND HAVE RECEIVED NO ETA ON PARTS, NO OTHER WAY TO FIX THE ISSUE, NOR ANY COMPENSATION/HELP TOWARDS ME BEING ABLE TO USE MY CAR. RECALL WAS ISSUED ON JULY 20TH, 2018; OVER 3 MONTHS LATER, NO REPLACEMENT PART HAS BEEN PROVIDED.