NHTSA Complaint #11143652 — 2014 KIA SORENTO

(XXXX) AGAINST KA MOTORS 07/06/18 CASE # (XXXX) (WAITING 15 WEEKS) REFUND DUE ME TOWING AND KEEPING MY CAR 5 TO 6 WEEKS $456.06. MOTOR RECALL EARLY 2018 TOOK IN KIA SHAWNEE MISSION, KS NO PROBLEM, NO RECALL, ABOUT 30 DAYS B4 VACATION. ON 07/13/18 MOTOR BLEW UP ON HIGHWAY IN MIDDLE OF NIGHT ABOUT 4 HOURS FORM MY HOME WITH 2 MINOR GRANDCHILDREN, SCARED TO DEATH MANEUVERED TO SIDE OF HIGHWAY WITH NO POWER, I AM 70 YEARS OLD AND DISABLED, VERY FREIGHTING. TOOK KIA ABOUT 5 TO 6 WEEKS TO REPLACE ENGINE. I HAD TO REFILE THIS CLAIM 2 SEPARATE OCCASSION7/13 & 9/13 DUE KIA CONSUMER AFFAIRS FAULT. SUP ALBERT SAID WOULD REFUND $456.96 FOR THE TOW FEE AND CUTTING, KIA CONSUMER AFFAIRS NOT RETUNING CALLS FOR OVER 2 WEEKS, VACATION SHORT AND TROUBLES GETTING BACK HOME.10/23 TOMAS SUP. SAID BECAUSE OF DELAYS ON SENDING CHECK OUT, CHECK WOULD BE SENT BY 2ND DAY OR NEXT DAY AIR. THIS DID NOT HAPPEN, BROKEN PROMISED AGAIN! WHEN I WENT BACK TO GET MY CAR 4 HOURS AWAY I HAD TO PAY A FRIEND TO GO WITH ME TO DRIVE MY CAR, SO I COULD DRIVE THE RENTAL CAR BACK TO BRANSON, MO. I FEEL I AM DUE ADDITIONAL COMPENSATION DUE TO EXTRA EXPENSIVE TO GO BACK THE 4 HOURS AND 30 MIN TO DRIVE BACK TO GET ME CAR, PAYING MY FRIEND. HIGHWAY BETWEEN SPRINGFIELD MO AND BRANSON MO HIGHWAY GOING UP THE MOUNTIAN/HILL. UNDER MANUFACTURE WARRANTY AND PLUS EXTENED WARRATNTY PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)