NHTSA Complaint #11142705 — 1992 TOYOTA CELICA

TOYOTA MOTOR SALES STARTED A SPECIAL SERVICE CAMPAIGN (V06) FOR 1990 - EARLY 1995 TRUCKS, 4 RUNNERS & T100S WITH 3VZ-E V6 ENGINES. THIS CAMPAIGN WAS TO REPLACE THE 3VZ-E HEAD GASKET ON CERTAIN IDENTIFIED VIN NUMBERS THAT TOYOTA IDENTIFIED AS HAVING DEFECTS FROM THE FACTORY. THIS SPECIAL SERVICE CAMPAIGN CAN BE VIEWED AT HTTPS://TECHINFO.TOYOTA.COM AND IS PUBLIC KNOWLEDGE. ON PAGE TWO, TOYOTA'S SPECIAL SERVICE CAMPAIGN (V06) FOR 1990-EARLY 1995 TRUCKS, 4RUNNERS, & T100 WITH 3VZ-E V6 ENGINES STATES: "UNDER THE SPECIAL SERVICE CAMPAIGN PROGRAM, THE HEAD GASKETS WILL BE REPLACED ON ALL THE AFFECTED VEHICLES REGARDLESS OF LEAKAGE OR NOT, AND THERE WILL NOT BE ANY AGE, MILEAGE OR TIME RESTRICTIONS UNDER THE SPECIAL SERVICE CAMPAIGN." MY VEHICLE VIN HAS BEEN IDENTIFIED BY TOYOTA AS FALLING UNDER THIS SPECIAL SERVICE CAMPAIGN. TOYOTA HAS AS OF SEPTEMBER 24, 2018, STATED THAT THIS SPECIAL SERVICE CAMPAIGN HAS EXPIRED AND REFUSES TO HONOR THEIR HEAD GASKET REPAIR UNDER THIS SPECIAL SERVICE CAMPAIGN. BECAUSE TOYOTA'S DESCRIPTION OF THE SPECIAL SERVICE CAMPAIGN INCLUDES THE STATEMENT "THERE WILL NOT BE ANY AGE, MILEAGE OR TIME RESTRICTIONS UNDER THE SPECIAL SERVICE CAMPAIGN", EXPIRING THIS CAMPAIGN ON A RANDOM DATE IS NOT LEGAL. TOYOTA HAS REFUSED TO REPLACE MY HEAD GASKET AS PART OF THIS RECALL. THIS SHOULD BE ADDRESSED AND TOYOTA HELD TO THEIR LEGAL OBLIGATION.