NHTSA Complaint #11142451 — 2014 FORD F-150

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11142451
Vehicle	2014 FORD F-150
Component	WHEELS
Date of Incident	October 23, 2018
Date Filed	October 24, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I TOOK MY 2014 F-150 IN FOR A STANDARD OIL CHANGE AND TIRE ROTATION ONLY TO BE TOLD AT THE END OF THE DAY THAT THE LUG NUTS WERE SWOLLEN AND THAT FORD COULD NOT TAKE THEM OFF UNLESS I PURCHASED NEW LUG NUTS. FURTHERMORE, THE FORD TECHNICIAN ADVISED NOT BUYING LUG NUTS FROM FORD AS THEY WILL EVENTUALLY FAIL AGAIN. FORD CUSTOMER SERVICE WILL NOT TAKE ANY ACTION TO ASSIST IN THE MANUFACTURING DEFECT. THIS IS A SAFETY ISSUE AS A NORMAL TIRE IRON WILL NOT BE ABLE TO GET THE CURRENT LUG NUTS OFF AND COULD LEAVE MY FAMILY STRANDED WITHOUT ANY OPTIONS IN THE EVENT OF A FLAT TIRE.

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