NHTSA Complaint #11141850 — 2012 GMC TERRAIN

JANURARY 7TH 2018 MY 2012 GMC TERRAIN RAN OUT OF OIL EVEN THOUGH IT WAS ALREADY FIXED 6 MONTHS PRIOR FOR SPECIAL ADJUSTMENT COVERAGE 16118 WHICH HAD PISTONS, PISTON RINGS, TIMING CHAIN ETC. FIXED TO REPAIR THE OIL CONSUMPTION ISSUE (SEE ADJUSTMENTS 14882 AND 16118. COVERAGE 14882 IS A RESULT OF FAILURE TO CORRECTLY FIX THE 16118 AND IS A DIRECT RESULT OF 14882 AND GMC STATES THEY WILL COVER ME IF THIS HAPPENS. GMC CUSTOMER SERVICE SAYS MY VIN # IS NOT COVERED UNDER THIS COVERAGE. IF ITS THE SAME EXACT ISSUE FOR (MODEL/ENGINE) WHY WOULD VIN # MATTER? ON TOP OF THAT I TOOK MY VEHICLE TO ANOTHER DEALER (DEALERSHIP B) AS I BROUGHT MY VEHICLE TO LETS CALL IT DEALERSHIP A SO MANY TIMES BEFORE WITH THE SAME ISSUE. DEALERSHIP B FILLED IT WITH OIL AND SENT ME ON MY WAY. I TOLD THEM TO MAKE SURE THE ISSUE WAS FIXED. THEY SAID THEY TEST DROVE IT AND EVERYTHING IS FINE AND THEY DIDNT DO ANYTHING BUT PUT OIL IN IT AND TEST. ON THE WAY HOME JAN. 7TH THE SAME DAY THE CAR STARTING DYING ON ME, STALLING AND MAKING POPPING NOISES AND JERKING WILDLY WHICH IS WHY I BROUGHT IT IN THE FIRST PLACE. DEALERSHIP B KNOWING DEALERSHIP A "FIXED" THIS ISSUE 6 MONTHS BEFORE SO THEY SAID THEY WOULD NOT FIX IT EVEN THOUGH THEY KNOW FOR SURE THIS ISSUE WAS CAUSED BY COVERAGE 14882. I TOLD DEALERSHIP A THIS AND THEY SAID THEY ARE ONLY GOING WITH WHAT GMC SAYS WHICH IS THAT MY VIN # IS NOT COVERED BUT THEY WERE WILLING TO SPLIT THE COST WITH ME (ROUGHLY $850, ADMITTING PARTIAL FAULT, LOL) I SAID NO AND THEN PLEADED WITH THEM THAT I SHOULDNT PAY ANYTHING CAUSE IM COVERED. THEY ENDED THE CONVERSATION WITH THE VEHICLE IS NOT COVERED BECAUSE COVERAGE 16882 IS NOT RELATED IN ANY WAY TO 14882 BUT EVEN GMC AND DEALERSHIP B SAYS THEY ARE DIRECTLY RELATED. WHO IS LYING HERE? I PAY $450 A MONTH FOR A GIANT SUV THAT SITS IN MY GARAGE. GMC IS KNOWINGLY BREAKING THE LAW, HOW CAN THEY DO THIS TO SO MANY PEOPLE?