NHTSA Complaint #11141841 — 2004 JEEP GRAND CHEROKEE

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ILDERTON DODGE CHRYSLER JEEP RAM AT (336) 804-8536 (LOCATED AT 701 S MAIN ST, HIGH POINT, NC 27260) AND WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT STATED THAT NO ONE CAME TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 177,000. PARTS DISTRIBUTION DISCONNECT. AT THE TIME THIS COMPLAINT WAS FILED ILDERTON HAD NOT COME OUT TO INSPECT THE VEHICLE. AS OF OCTOBER 25TH THERY DID COME AND INSPECT IT. IT WAS THEN RETURNED TO CONTACT. CONTACT HAS YET TO HEAR RESPONSE FROM IDERTON ABOUT THE FINDINGS. UPDATED 12/06/18*JB